bjaee FAQ — Answers to All Your Questions

The minimum deposit amount at bjaee is ৳500 for any payment method. That means whether you use bKash, Nagad, or Rocket, you can top up your account with at least ৳500 at any time — your first deposit or any deposit after that. If you try to deposit below this amount, the transaction will not go through, so make sure the amount you send is equal to or greater than this limit.

bjaee currently accepts deposits through three popular mobile wallets in Bangladesh: bKash, Nagad, and Rocket. Rocket is the mobile wallet service from Dutch-Bangla Bank. All three methods are fast, secure, and usable directly from your mobile. Simply select your preferred deposit method, enter the relevant number and amount, and the transaction will begin.

To deposit with bKash, first log in to your bjaee account, go to the "Deposit" section, and select bKash. Send the specified amount (minimum ৳500) to the number shown. Once the transaction is complete, save the bKash confirmation SMS — if any issue arises, submit it to support. When completed correctly, the deposited amount is added to your gaming balance quickly.

Deposited amounts should normally be added to your balance within a few minutes. If it still hasn't appeared after some time, contact us via live chat or email at [email protected] along with your bKash, Nagad, or Rocket SMS confirmation. Once you provide the transaction ID and time, the support team will look into the matter and resolve it promptly.

bjaee does not deduct any processing fee of its own on deposits. However, your mobile wallet service (bKash, Nagad, or Rocket) may charge a fee for send money or payment transactions according to their own policies. So it is a good idea to check the fee structure in your wallet app before making a deposit.

Account verification is done primarily for your own security. It ensures that only you are using your account and that no one else can operate your account using your information. It is also an important step in age verification, since bjaee is only for those aged 21 and above.

A National ID card (NID) is generally the first choice for proof of identity. If you do not have an NID, a valid passport or driving licence may also be accepted. You will need to provide clear photos or scanned copies of both the front and back of the document. Make sure the information is not blurry or cut off.

Yes. bjaee uses SSL encryption, so the documents you send are fully protected during transmission. Personal information is used only for the verification process and is not sold or shared with third parties. For more details, please read our privacy policy.

Common reasons for verification rejection include blurry images, mismatched information, or incomplete documents. Contact support to find out the reason for the rejection. Once you understand the reason, resubmit the correct documents. The support team will help you through the entire process — write to us on live chat or at [email protected].

Yes, bjaee supports responsible gambling and therefore gives you the ability to set your own deposit limits. You can set a maximum deposit cap on a daily, weekly, or monthly basis. To use this feature, go to the "Responsible Gambling" section in your account settings or ask support for assistance.

A cooling-off is a break for a set period — ranging from a few hours to a few days — during which you will not be able to make transactions on your account. Self-exclusion is more long-term; once activated, your entire account is suspended for the chosen duration. Contact support to activate either option — the team will help you complete the process.

Some common signs: spending more than your budget, placing more bets to try to recover lost money, finding it hard to stop gambling, it is affecting your family or work, or you are borrowing money or dipping into savings to gamble — if you notice these signs, it is important to take a break. You can find more information on our responsible gambling page.

No. bjaee is only for those aged 21 and above. Age is verified at the time of account registration, and personal documents may be requested during the verification process. bjaee reserves the right to permanently close the account of anyone who registers using false information.

You can first contact bjaee's own support — arrangements for self-exclusion or cooling-off will be made. For professional assistance, you may seek advice from local mental health and addiction specialists in Bangladesh. Awareness and timely action are the most effective solutions to this problem.

bjaee offers two support channels: live chat directly on the site and email — [email protected]. Live chat generally gets a faster response; for complex matters or anything involving documents, email is more effective since attachments are easier to send there.

bjaee support is available seven days a week, 24 hours a day (24/7). You will get a response via live chat or email during the day, at night, or on any holiday. You can reach out at any time according to Bangladesh Standard Time (BST, UTC+6).

Yes, bjaee's support team provides assistance in both Bengali and English. Ask your question in whichever language you are comfortable with; the team will reply in that same language.

To get a faster resolution, keep the following information on hand: the mobile number or email registered with your account; a description of the issue (what happened and when); where applicable, the transaction ID and a screenshot of the SMS from bKash, Nagad, or Rocket. Having this information available allows the support team to look into the problem much more quickly.

When emailing [email protected], write a brief summary of the issue in the subject line (for example: "Deposit not credited" or "Account verification"). Include a detailed description, screenshots, and any relevant information as attachments. With specific information provided, the support team can respond faster and more accurately.