bjaee Privacy Policy

What Kind of Information We Collect

bjaee collects various types of information from different sources. Details are provided below:

2.1 Information You Provide Directly

We collect the following information during account registration and management:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment service number (bKash, Nagad, or Rocket)
• Your chosen password (stored in encrypted form)
• Documents submitted for identity verification (photo of national ID card or passport)

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Time of access, page view history, and session duration
• Information collected through cookies and similar tracking technologies
• Referrer URL (the source from which you arrived at our site)

2.3 Transaction-Related Information

We retain records of your deposits and withdrawals, betting history, bonus usage, and account balance changes. This information is necessary for account management, dispute resolution, and regulatory compliance.

Purpose of Using Information

bjaee uses your information for the following purposes:

• Account management: Creating accounts, identity verification, login security, and account recovery.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Security and fraud prevention: Detecting unusual activity, preventing multiple accounts, and monitoring suspicious transactions.
• Age verification: Ensuring that only users aged 21 or above are using the platform.
• Customer support: Helping resolve your issues and complaints.
• Service improvement: Analyzing user experience to further improve the platform.
• Legal compliance: Complying with applicable laws and regulations.
• Communication: Informing you of important notices, policy changes, or account-related information.

Information Sharing and Disclosure

As a trustworthy platform, bjaee places the highest importance on the privacy of your information. We may share your information with third parties only in the following circumstances:

4.1 Payment Service Providers

The necessary information is shared with bKash, Nagad, and Rocket to process your transactions. This sharing is limited strictly to what is needed to complete the payment process.

4.2 Technology and Service Partners

Minimum necessary information may be shared with trusted technology partners to ensure the secure operation of the site, fraud detection, and maintenance of service quality. These partners are contractually bound to protect confidentiality.

4.3 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a valid request from a government authority. In such cases, we will provide only the information strictly necessary for the legal requirement.

4.4 Business Transfers

In the event of a future business merger or acquisition, user information may be transferred. In that case, the new authority will also be required to maintain standards equivalent to this privacy policy.

Cookies and Tracking Technologies

bjaee uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your user experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your preferences such as language and session settings.
• Analytics cookies: Collect site usage statistics to help improve services.

You can disable cookies in your browser settings. However, disabling certain essential cookies may prevent you from using some features of the site.

Data Security Measures

To ensure the security of your information, bjaee employs industry-standard technical and administrative measures:

• SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted.
• Encrypted password storage: Passwords are never stored in plain text — they are always kept in hashed and salted form.
• Access control: Only authorized personnel have access to the data they need.
• Regular security audits: Systems are regularly tested to identify and address vulnerabilities.
• Two-step verification: Additional verification is triggered on suspicious login attempts.
• Data minimization: We collect only the information strictly necessary to provide our services.

Data Retention Period

bjaee retains your information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as a legal obligation exists.

• Active account data: Full information is retained for as long as the account remains active.
• Closed account data: Even after an account is closed, transaction and identity information may be retained for a specified period for legal and regulatory purposes.
• Log and analytics data: Generally deleted automatically or anonymized after a specified period.

Once the retention period ends, information is securely deleted or anonymized in a way that no longer allows identification.

Your Rights

As a bjaee user, you have the following rights over your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide a summary of that information within a reasonable time.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Request to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, information that must be retained due to legal obligations may not be possible to delete.

8.4 Objection to Processing

You may object to the processing of your information for specific purposes. We will review your request and take appropriate action.

8.5 Request to Close Account

You may request to close your bjaee account at any time. Once the account is closed, your access will be immediately restricted. However, relevant information will be retained for a defined period for legal and regulatory reasons.

To exercise any of the rights above, email us at [email protected] or contact us via live chat.

Protection of Children and Minors

bjaee is an adults-only platform. Only users aged 21 or above may use our services. We do not knowingly collect or process any personal information from minors.

An age verification process is conducted at the time of account registration. If we become aware that a minor has created an account, that account will be immediately suspended and the associated information will be deleted.

International Data Transfers

bjaee's servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside of Bangladesh. In such cases, we ensure that information is transferred with appropriate safeguards in place and that the receiving party maintains standards equivalent to this privacy policy.

Policy Changes and Updates

bjaee reserves the right to change this privacy policy at any time. If changes are made:

• The date of the latest update on this page will be revised.
• For significant changes, a notification may be sent to the mobile number or email associated with your account.
• If you continue using the platform after changes are made, you will be considered to have agreed to the new policy.

For this reason, we ask that you review this page regularly.

Contact and Complaints

If you have any questions, feedback, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Support is available in Bengali and English 24/7 through the site's live chat feature.

We will endeavor to resolve your request or complaint as quickly as possible.